So, you have a NEW customer. Now What?
Maybe I Can Help
I have a feeling that you want to be excellent at what you do and have a thriving business.
Your expectation is that EVERY interaction people have with you be an exceptional one.
But the truth is, you've learned how hard it is to deliver a first-class experience to all of your current clients (and prospective clients) when you try to do it all.
You know there are many benefits to prioritizing communication as you welcome new clients and get them started right.
You know there are strategic steps you could and should be taking to stay in touch once someone becomes a customer.
But you're also being pulled in many directions running your business.
Attracting new customers.
Being active in social media.
Making and returning phone calls.
Attending meetings and networking events.
Oh, and having a life where you are physically and mentally present with your family.
The list is loooong.
You also know there are powerful email marketing and automation platforms to help business owners deliver a complete customer experience.
BUT, that's more thing to add to your "To do" list (...the one from above).
This is where I come in. 👈🏻
I’ve built a successful online business together with my wife and an amazing team.
Like you, we wanted our clients to enjoy working with us and experience a meaningful transformation in doing so. Thankfully, we made the decision to implement automation and develop systems that worked for our business...and our clients.
But that definitely wasn't ALWAYS the case.
We had periods where we didn’t have a follow-up system in place.
We sent MANY "broadcast" emails that weren’t responded to. (Heck, they weren’t opened).
I personally felt so overwhelmed with all the ways I COULD follow-up (text, email, social, etc.) that I didn’t.
At times, we were super focused on hustling to find the next person to get started; sometimes at the expense of providing the value we were capable of and that the client deserved.
Despite these shortcomings, we’ve seen some killer success stories with mind-blowing, life-changing transformations.
And, we’ve managed to improve our skills, too.
- We adopted a system for intentional 1:1 follow-up.
- We adopted a system for getting reviews and testimonials.
- We systematized post-sale curriculum delivery, accountability, and marketing.
- We automated much of our email follow-up while still encouraging human:human correspondence.
- We learned how to structure, style and write engaging emails to strangers that were actually opened, read and responded to.
My purpose with this website (and in the selective consulting I choose to do) is to help you develop similar skills that will help you strengthen your relationship with your customers and your bottom line.
I'll be sharing use cases and results of NEW tactics I’m exploring using my two favorite tools, Drip by Leadpages and ConvertKit. Expect to hear both about my mistakes, and the wins we achieve.
If you feel like your post-purchase customer experience and marketing needs improvement or fewer manual steps, here’s what I’d recommend that you do:
Choose to join my email education community and take my FREE 5 lesson eCourse.
In doing so you'll receive "How To" video lessons and articles via email each month.
Last but not least, I look forward to hearing from you and learning about your plan for making post-purchase customer experiences personalized, timely and effective for BOTH parties.